RETURNS & EXCHANGES
Our products are collectible items. That is why every return is carefully reviewed to ensure that the product maintains its original condition and value.
COLLECTIBLE PRODUCTS
We work with products intended for collectors, where condition and preservation are essential to maintaining their value.
ORIGINAL CONDITION
For an exchange or return, the product must be returned in the same condition in which it was received.
PROTECTED PACKAGING
We recommend using secure packaging to prevent damage during return shipping.
WHEN CAN YOU RETURN A PRODUCT?
We accept exchange or return requests as long as the item is returned in suitable condition to be added back to our inventory.
PRODUCT IN PERFECT CONDITION
The item must be in the same condition in which it was shipped, with no damage, marks, or alterations.
ORIGINAL PACKAGING
Where applicable, the product must include its original packaging, accessories, and components.
PROTECTED RETURN
The item must be properly packaged to prevent damage during transport to our facilities.
For TCG products and other collectibles, even minor damage can significantly affect the value of the product. For this reason, we cannot accept items returned with scratches, bends, marks, damaged packaging, or any alteration to their original condition.
NOT ACCEPTED
- Products with physical damage
- Scratched, bent, or marked cards
- Opened or damaged packaging
- Products altered after delivery
- Items without their original components
HOW DOES IT WORK?
Send us a message with your order details.
We assess the situation and let you know the next steps.
Return the item properly protected.
We confirm the condition of the product after receiving it.
WE ARE HERE TO HELP.
FREQUENTLY ASKED QUESTIONS
Can I return a TCG card? +
Yes, as long as the card is returned in exactly the same condition in which it was received, without any damage or alteration.
Who pays the return shipping costs? +
Return shipping costs may vary depending on the reason for the return. Contact us before sending the item.
What if the product arrives damaged? +
Contact us as soon as possible and send photos of the product and packaging so we can assess the situation.
How long does the process take? +
The time may vary depending on the situation, shipping, and assessment of the condition of the returned item.